Keep the Store Running While You Grow It
Listings, orders, stock and customer messages never stop. A dedicated e-commerce assistant handles the daily operation so you can work on the business instead.
What Does an E-commerce Assistant Do?
An e-commerce assistant runs the day-to-day operation of an online store — creating and updating listings, processing orders, monitoring stock and handling customer messages.
They work across your store platform and any marketplaces you sell on, keeping product data, pricing and availability consistent between them.
For sellers on multiple marketplaces the coordination work alone justifies the role, since each platform has its own listing requirements and order workflow.
Why Store Operations Need Support
E-commerce operations are relentless and unforgiving. Stock-outs, late dispatch and unanswered messages all carry direct penalties on marketplaces.
Listing quality is equally consequential — incomplete attributes and weak titles suppress visibility in marketplace search.
Dedicated support keeps both current, which is difficult to sustain while also running the business.
Sellers use e-commerce assistants to:
- Keep listings complete and current
- Process orders on time
- Prevent stock-outs
- Answer buyer messages fast
- Maintain marketplace metrics
- Coordinate across channels
Our e-commerce support services
Daily store operation across your platform and marketplaces.
Product Listing
Listings created and optimised with complete attributes and imagery.
Order Processing
Orders reviewed, dispatched and tracked through to delivery.
Inventory Management
Stock levels monitored across channels with reorder alerts.
Customer Support
Buyer questions, returns and disputes handled promptly.
Catalogue Maintenance
Pricing, variants and availability kept consistent everywhere.
Marketplace Management
Amazon, Flipkart and marketplace account health maintained.
Returns & Refunds
Return workflows processed to platform requirements.
Store Reporting
Sales, stock and performance summarised weekly.
Benefits of dedicated store support
Better listing visibility
Complete data ranks better in search.
On-time dispatch
Marketplace metrics protected.
Fewer stock-outs
Inventory watched continuously.
Happier buyers
Messages answered quickly.
Owner freed
Time to work on growth.
Why remote support doesn't stick
Delegation fails on process, not on people. Without documentation and defined ownership, the work comes straight back to your desk.
- No documented process handed over
- Tasks delegated without context
- Rotating assistants each month
- No agreed working hours overlap
- Access and tools never provided
- Feedback given only when it goes wrong
- No single point of accountability
- Scope expanding without discussion
A clear path from handover to autonomy
Requirement mapping
We list the recurring tasks, tools and hours you want covered.
Assistant matching
A candidate matched on relevant experience, then introduced to you.
Access & tooling
Accounts, permissions and security controls set up properly.
Process documentation
Your way of working captured as written SOPs during handover.
Shadow period
Two weeks of supervised work with daily check-ins.
Independent operation
The assistant runs the workload with agreed checkpoints.
Weekly reporting
Completed work, blockers and hours reported every week.
Monthly review
Scope, quality and priorities reviewed with your account manager.
Support measured in time returned
- Tasks Completed
- Response Time
- Hours Returned to You
- Backlog Cleared
- Error Rate
- Process Documentation
E-commerce Management pricing
Part-time and full-time engagements, billed monthly with no recruitment or overhead cost.
Part-Time Assistant
₹28,000 / $375
per month
- 20 hours per week dedicated support
- Overlap with your working hours
- Dedicated assistant, not a shared pool
- Weekly reporting and check-in
- Backup cover during leave
Part-time and full-time engagements available; rates depend on the function and the hours of overlap required.
The right support partner changes the outcome
Dedicated people
The same assistant every day.
Documented process
Your way of working, written down.
Managed quality
An account manager accountable for standards.
Cover included
Leave never becomes your problem.
Confidential
NDAs and access controls as standard.