VD INFOTECH

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Refund Policy

At VD Infotech, we are committed to delivering high-quality services that meet or exceed client expectations. However, we understand that in rare cases, a refund may be requested due to specific issues or challenges. This Refund Policy outlines the terms and conditions governing such requests, ensuring transparency, fairness, and mutual respect.

This policy applies to all services offered under vdinfotech.in, including (but not limited to):

  • Website Development
  • Software & App Development
  • Digital Marketing
  • Branding & Design
  • Virtual Assistant Services
  • Performance Marketing
  • Subscription-based Retainers

🔒 1. General Terms of Refund

Refunds will only be processed if a genuine issue is found in the service delivery, performance, or scope adherence. We evaluate each case individually to ensure fair treatment for both parties.

Refunds will not be issued in the following scenarios:

  • Change of mind after project initiation.
  • Client delay in communication or approvals.
  • Scope creep or new requests outside the initial agreement.
  • Service already delivered as per contract.
  • Delays caused by third-party platforms or APIs.
  • Client’s failure to comply with payment terms or agreements.

💡 2. Eligibility for Refunds

To be eligible for a refund, you must meet the following conditions:

  • Submit a formal written request within 7 days of project delivery or stage milestone.
  • Provide clear and valid reasoning (e.g., non-delivery, quality issues, or missed scope).
  • Be up-to-date with your payment schedule.
  • Allow our support and resolution team to attempt corrective action first.

🧾 3. Service-Specific Refund Guidelines

A. Development Services (Web, App, Software)

Refunds are not applicable for:

  • Services after delivery of final source code or credentials.
  • Projects canceled mid-way due to client-side delays.
  • Custom-built functionality as per client specification.

Partial refunds may be considered only if:

  • The project is delayed entirely due to our team’s fault (without client-side delays).
  • The delivered modules have major technical flaws and our team fails to resolve them.

Refund Window: Up to 15 days from project kickoff or milestone delivery.

B. Digital Marketing, SEO, PPC, SMM & Performance Marketing

These are non-refundable due to:

  • Nature of third-party platforms (Google Ads, Facebook, etc.).
  • Time-bound strategy execution and labor-intensive efforts.
  • Results dependent on multiple market and algorithmic factors.

Partial refunds may be considered if:

  • The project has not yet started and cancellation is requested within 48 hours of payment.

Monthly retainers are non-refundable once the month has begun.

C. Branding, Graphics & Creative Services

Refunds may be processed only:

  • If no drafts have been shared.
  • If the client cancels before design work has started.

No refund will be granted:

  • After the first design draft or iteration has been submitted.
  • If the design is rejected due to subjective preferences after approval.

D. Virtual Assistant / Subscription-Based Services

  • If the subscription is canceled before the team is assigned, you may be eligible for a partial refund.
  • Once the assistant is assigned and hours are billed, no refund is issued for completed work.

❗ 4. Process to Claim a Refund

To request a refund, follow this procedure:

  1. Email your refund request to: support@vdinfotech.in with:
    • Subject: “Refund Request – [Your Project/Invoice ID]”
    • Brief description of the issue and supporting documents/screenshots
  2. Investigation & Response Time:
    • We will acknowledge your request within 2 business days.
    • Internal evaluation & discussion may take 5-7 business days.
  3. Resolution:
    • You’ll receive a written decision regarding refund approval, partial approval, or rejection.
    • Approved refunds will be processed within 7-10 business days to your original payment method.

✅ 5. Valid Refund Scenarios

ScenarioEligible for Refund?
Project canceled before start✅ Full or partial refund
Technical delivery failure✅ Subject to investigation
Duplicate payment✅ 100% Refund
Client-side delay/cancellation❌ Not eligible
Third-party platform suspension❌ Not eligible
Work already completed/delivered❌ Not eligible

📉 6. Chargebacks & Dispute Resolution

We strongly discourage chargebacks without first attempting to resolve the issue with us. Filing a dispute without prior communication violates our terms and may result in:

  • Immediate termination of services.
  • Denial of refund.
  • Legal action if fraud is suspected.

We are committed to ethical business practices and request all clients to follow professional communication channels for any concern.

🛡️ 7. Limitation of Liability

While we strive for excellence in delivery, our liability is limited to the value of the service purchased. We are not responsible for any indirect losses, opportunity costs, or data loss resulting from delays or failures.

📞 8. Contact Information for Refund Queries

If you have any refund-related questions, please contact:

VD Infotech Private Limited
📧 Email: support@vdinfotech.in
📞 Phone: +91-821-8080-679
🌐 Website: www.vdinfotech.in