Reliable Tech Support to Keep Your Business Running Smoothly
Technology is the backbone of your business — but maintaining it shouldn’t slow you down. At VD Infotech, we provide on-demand and dedicated technical support services that help you resolve issues fast, ensure uptime, and keep your systems running securely.
From daily IT support and software troubleshooting to remote infrastructure management — our skilled technical assistants are trained to work with modern tools, operating systems, networks, and cloud platforms.
🧑💻 Who Needs Technical Assistance Services?
- 🏢 SMBs, startups, and growing enterprises
- 🧑💼 Remote teams needing managed IT support
- 💻 SaaS companies supporting clients worldwide
- 🌐 Digital marketing & eCommerce agencies
- 🏥 Clinics, schools, and institutions using digital systems
- 👨💻 Freelancers and solopreneurs with no in-house IT
🔧 Our Technical Support Solutions
| Service Category | Description |
|---|---|
| 🖥️ Desktop & Software Support | Installation, troubleshooting, license management |
| 🌐 Network & Connectivity | VPN, firewall, routers, LAN/WAN, bandwidth optimization |
| ☁️ Cloud Services Support | AWS, Azure, Google Cloud setup & maintenance |
| 🧩 SaaS & App Configuration | Integrations, plug-ins, CRMs, email, tools |
| 🔄 Backup & Data Recovery | Regular backups, restore points, file recovery |
| 🛠️ Server Monitoring | 24/7 uptime tracking, resource usage, alerts |
| 🛡️ Security & Access Control | Antivirus, firewalls, permissions & user access logs |
| 📞 Help Desk & Ticketing | Tier-1 support via email/chat/tickets for your staff or clients |
💼 Technical Assistance Packages
| Plan | Monthly Price (INR/USD) | Inclusions |
|---|---|---|
| Starter | ₹12,000 / $145 | • 2 Hours/Day Support • Software & Email Setup • Remote Desktop Help |
| Growth | ₹25,000 / $300 | • Full-Time Tech Assistant • App/Tool Support • Basic Server Monitor |
| Premium | ₹50,000+ / $600+ | • 24×7 Monitoring • Dedicated SysAdmin • Network + Cloud + Helpdesk |
Custom pricing available for MSPs, agencies, or SaaS platforms seeking white-label support.
🧪 Case Study: Remote IT Support for 3-Office Real Estate Firm
Challenge: Disconnected systems, unmanaged email tools, frequent breakdowns, and no backup plan.
Solution:
- Assigned 1 full-time remote tech assistant
- Standardized software stack & G-Suite configuration
- Set up automated backups and ticketing process
Results:
- 50% reduction in tech-related downtime
- Faster email coordination across 3 offices
- Monthly health reports improved security visibility
🧠 Tools & Platforms We Support
| Category | Tools/Platforms |
|---|---|
| OS & Systems | Windows, Linux, macOS, Ubuntu, Android |
| Cloud Platforms | AWS, Google Cloud, Azure |
| Remote Access | TeamViewer, AnyDesk, Zoho Assist, LogMeIn |
| Productivity Tools | Microsoft 365, G Suite, Slack, Zoom |
| CRM & SaaS Tools | HubSpot, Zoho CRM, ClickUp, Freshdesk |
🏆 Why VD Infotech for Tech Support?
- ✅ India-based team trained in global tools & protocols
- ✅ 24×7 support coverage & proactive maintenance
- ✅ Certified professionals across cloud, security, and infra
- ✅ Custom SLAs & response times based on business needs
- ✅ Secure, monitored remote access with NDA confidentiality
🧩 Add-On Services
| Add-On Service | Ideal For |
|---|---|
| 🔐 Data Security Audit | For businesses handling sensitive or financial data |
| 📦 Software Procurement | Sourcing licensed tools, managing renewals & updates |
| 🧮 IT Documentation & SOPs | Creating user manuals, policies, and system flow docs |
| 🧾 Tech Asset Inventory Mgmt | Track hardware/software usage across users or branches |
| 🧬 Automation & Integration | Automate recurring tech tasks or app connections |
📞 Keep Your Business Tech in Expert Hands
Don’t let IT slow down your operations. With VD Infotech’s Technical Assistance Services, you get efficient, affordable, and expert technical support, exactly when you need it.
📍 Office: B-06, Block H, Sector 63, Noida, UP
🌐 Website: www.vdinfotech.in
📧 Email: info@vdinfotech.in