At VD Infotech, we understand that timely, responsive, and reliable support is the foundation of successful client relationships. Whether you’re working with us on a digital marketing campaign, a software development project, or exploring new solutions for your business—our dedicated support team is here for you, 24/7.
We don’t just build solutions. We back them with real human support, expert insights, and personalized assistance to ensure your digital journey is smooth, effective, and aligned with your goals.
🛠️ Types of Support We Offer
1. Technical Support
We provide hands-on technical assistance for:
- Web and app development issues
- Software bugs or errors
- Hosting/server problems
- CMS, plugins, or third-party integrations
- Website downtime or speed issues
- Code debugging & troubleshooting
Response Time: Immediate to within 2 hours (based on SLA)
Availability: 24/7 for all active clients
2. Project Support
Project managers and strategists are available to guide you at every stage:
- New project onboarding
- Ongoing service progress
- Task clarifications or milestone updates
- Performance reports & feedback loops
- Project dashboard walk-throughs
Dedicated Account Managers are assigned to every mid to high-tier client.
3. Marketing & SEO Support
Our digital marketing specialists help with:
- SEO ranking issues or audit feedback
- Ad campaigns performance queries
- Report interpretation
- GMB/Analytics/Console setup issues
- Monthly/quarterly reviews
We work with you to optimize performance and clarify results, not just deliver reports.
4. Billing & Administrative Support
Have questions about:
- Invoices or receipts
- Service renewals or cancellations
- Upgrading your package
- Refund status or contract details?
Our billing team ensures full transparency and helps you manage your account with ease.
5. Onboarding & Training Support
When you join VD Infotech, you’re not left in the dark. We assist with:
- Project launch guides
- Admin panel walk-throughs
- CRM or dashboard usage
- Branding kit deployment
- Documentation and SOPs
First-time user? We ensure a smooth handover and guided implementation.
📞 How to Reach VD Infotech Support
You can reach us anytime via multiple touchpoints:
| Method | Contact |
|---|---|
| Email Support | support@vdinfotech.in |
| +91-821-8080-679 | |
| Call Support | +91-821-8080-679 (Mon–Sat, 10AM–7PM IST) |
| Live Chat | Available on all VD Infotech websites |
| Slack (For Premium Clients) | Invite-only dedicated channels |
| Zoom/Google Meet (By Appointment) | Book via client portal or support form |
| Support Portal (Coming Soon) | Track tickets, responses, and updates |
Response Time SLA:
- Standard Clients: Within 6–12 hrs
- Premium Clients: Within 1–3 hrs
- Emergency/Urgent: Immediate
🌍 Global Support Availability
We serve clients across time zones, including:
- India & South Asia
- UAE & Middle East
- Europe & UK
- USA, Canada & North America
- Africa & Southeast Asia
Our team adjusts support hours according to your preferred region to ensure availability.
💡 Self-Service Resources
Want to find answers instantly?
- Help Articles & FAQs (coming soon)
- Service Guides & Tutorials
- Case Studies & How-Tos
- Troubleshooting Documents
These will be part of our Knowledge Base launching soon for easier self-service.
🤝 Priority Support Tiers
We offer tier-based support models depending on your engagement level:
| Plan Type | Support Channel | Response Time | Support Hours |
|---|---|---|---|
| Starter | Email Only | 12–24 hrs | 10AM–6PM IST |
| Growth | Email + WhatsApp | 8–12 hrs | Mon–Sat |
| Ace/Dominator | Call + Chat + Dashboard | 2–6 hrs | 24/6 |
| Conqueror/Enterprise | All + Dedicated PM | 1–3 hrs | 24/7 |
| Custom | All + On-Demand Access | <1 hr | As Required |
You can always upgrade your plan or request an SLA-based engagement with dedicated technical resources.
🔐 Security & Privacy First
All communications are encrypted and logged for:
- Transparency
- GDPR & Data Protection Compliance
- Quality Assurance
We maintain strict access control across all our support systems.
🎯 Our Commitment to Support Excellence
- 🧠 100+ trained professionals across support, tech, and strategy
- 🕒 24/7 availability for global clients
- 🎯 Resolution-focused processes, not just replies
- 📈 Support aligned with business outcomes
- 🧩 Continuous improvement based on your feedback
📬 Need Help Right Now?
You’re just one message away from support.
📧 Email us at support@vdinfotech.in
💬 Start a live chat at vdinfotech.in
📞 Call us at +91-821-8080-679
We’re always ready to listen, support, solve, and succeed—together.